Sullivan's Steakhouse

The spicy shrimp egg rolls were really delicious. The seared scallops were so flavorful and I really enjoyed them. Most of all though Oliver was great! Very attentive and took care of our larger party.

- Kama Stauffer -

Architects use the triangle in construction because of its incredible strength. Sullivan's Steakhouse in downtown Omaha emulates the same approach to creating an enjoyable experience, with support that seamlessly integrates front-of-house with back-of-house. At Sullivan’s, they build on their customer experience framework with Bailey (General Manager), Anna (Assistant General Manager), and the third point of this dining experience triangle, Laura, the Front of House Supervisor. When our friend Lindsey had her birthday, daughter in tow and parents in town, she asked for "great places to eat," and we didn’t hesitate to recommend this dining establishment that could handle a nine-top. As we anticipated the evening's delights, the thought of laughter echoing around the table and the mouthwatering scent of seared steak created a vivid picture of a perfect gathering. The evening started with Bailey making our reservation over the phone. When Laura heard it was us, she had a choice between Sullivan’s “Library” or the more intimate “Boardroom.” Other nights it was booked so often, we were concerned we couldn’t book this, but luck, and Laura, would have it that there was no corporate booking of the latter. Earlier last year, it was booked for the creator of Microsoft. It is a stately-looking, dark-wood enclosed room that provides the perfect setting for intimate dinners seating up to twelve people. Laura knew our nine-top would fit nicely. Room. Check. Amazing server - up on deck. Check. My wife and I walked in and basked in the glow of Anna’s light, warmth, and charm behind her speckled frames. You may come in as new acquaintances, but you leave as friends. She led us to the Boardroom, and that is when Laura, Front of House Supervisor, quickly and effortlessly took over for the rest of our lovely evening. Laura queried: “Would you like your regular cocktails?” My wife was pleasantly surprised as she said, “Laura! You remembered from last time?!” Belonging to Sullivan’s VIP literally has its “rewards.” Laura remembers what we had at earlier dining experiences, which allows her to offer favorites and to even recommend future favorite dishes and cocktails. When Lindsey, the night’s birthday honoree, arrived, Laura gracefully guided the new patrons through the menu. She pointed out the must-have steaks and highlighted the finer nuances of the enhancements section. After deliberation, Laura proposed a shared steak platter so everyone could sample five perfectly pink cuts. Her keen eye also determined the ideal number of side dishes we needed, and her fourteen-plus years of experience with Sullivan’s shone through. After we were thoroughly sated by the selections, dessert and singing did not disturb anyone on the restaurant floor. Dessert was one of the “must-haves” that Laura surmised we definitely needed! It did NOT disappoint! The moist, rich, satiny feel left our taste buds tantalized. Again, Laura’s tour of the menu delivered in aces! If you want a terrific steakhouse, go to Sullivan’s. If you want the best experienced tour guide and head of the class in catering to your dinner desires, demand that Laura assist you!

- Tee Gee -

Bitly was our waiter and he was awesome! Very attentive and detailed on all our options. The food was amazing as well. Steaks cooked perfect. Everything came out quickly. Our first time here and will be back.

- Anna Iaea -